Move field notes · RIGHTS 04

The interstate paperwork map: what your mover owes you

Protections are easier to use when you know which document should appear at each handoff. Keep this map from the survey through delivery.

Filed by

Moving Zoo field desk

Updated

01

Before booking: estimate and the two federal publications

For an interstate household-goods move, ask for a written estimate based on a real look at the shipment. With that estimate, the mover must give you the FMCSA booklet Your Rights and Responsibilities When You Move, as a copy or as a link you acknowledge, and the separate Ready to Move tips, again as a copy or a link. 49 CFR 375.213. The tips brochure is not the booklet.

Keep the estimate you accepted and any revision. If the scope changes, ask for an updated writing. A phone promise is not the revision.

02

Before loading: order, contract, and inventory

The order for service records the arrangements. The bill of lading is the contract and should identify the parties, the shipment, and the payment terms. Read it before loading and keep your copy outside the shipment.

  • Match legal names and numbers to the record you saved.
  • Check that the pickup and delivery windows match what you expected.
  • Review the item inventory and the condition notes before you sign.
  • Refuse a blank or unfinished form.

Start with a documented route

See a modeled range, then request written quotes only if you choose. Tie every estimate to the same inventory.

  • No email required to see your route's cost range
  • Verify every provider's USDOT number before hiring
  • Your estimate is yours to keep either way

Prefer to talk it through? Call (561) 220-0117, free, no obligation.

03

Choose valuation with the shipment in front of you

49 CFR 375.201 makes replacement value, up to the declared value, the ordinary liability. Released-rate liability applies only when you waive full value protection in writing. The lower-priced waiver can leave a heavy, costly item with very little recovery. It is not the automatic coverage.

Ask how pairs, electronics, boxes you packed, and high-value articles are treated. Keep proof of condition for anything hard to replace. This choice is carrier liability under the contract, not a homeowners policy.

04

At delivery: make the record while the facts are visible

Reconcile the inventory as items arrive. Note missing or visibly damaged pieces on the delivery documents, photograph them, and keep packing that shows the damage.

Follow the carrier's written claim instructions and the deadline printed on the bill of lading. A notation on the receipt, standing alone, does not file the claim under 49 CFR 370.3. An enforcement complaint to FMCSA does not settle that claim either.

Sources checked

Last reviewed October 13, 2026. Planning field notes, not legal advice.

Questions from the route

Frequently asked questions

  • It is the transportation contract. It records the parties, the shipment, and the payment terms. Read it before loading and keep a copy with you.

Start with a documented route

See a modeled range, then request written quotes only if you choose. Tie every estimate to the same inventory.

Or call Call (561) 220-0117, no email required to see your number.

(561) 220-0117Free quotes