Move field notes · RIGHTS 04
The interstate paperwork map: what your mover owes you
Your protections are easier to use when you know which document should appear at each handoff. Keep this map with you from the survey through delivery.
Filed by
Moving Zoo field desk
Reviewed September 2026
Before booking: estimate and required information
For an interstate household-goods move, ask for a written estimate based on a meaningful survey of the shipment. The inventory, services, dates, and access conditions should be recognizable. You should also receive information explaining federal rights and responsibilities before the move.
Keep the estimate you accepted and any revisions. If the scope changes, request an updated written explanation rather than relying on a phone promise.
Before loading: order, contract, and inventory
The order for service records key move arrangements. The bill of lading is the contract for transportation and should identify the parties, shipment, payment terms, and other move details. Read it before loading begins and keep your copy outside the shipment.
- Compare legal names and numbers with your independent verification.
- Make sure pickup and delivery windows match your understanding.
- Review the mover's item inventory and condition notes before signing.
- Never sign a blank or materially incomplete form.
Start with a documented route
See a modeled range, then request written quotes only if you choose. Keep every estimate tied to the same inventory.
- No email required to see your route's cost range
- Verify every provider's USDOT number before hiring
- Your estimate is yours to keep either way
Prefer to talk it through? Call (561) 220-0117, free, no obligation.
Choose valuation with the actual shipment in mind
Released-value and full-value protection allocate risk differently. The lowest-cost default can provide very limited recovery for a heavy but valuable item. Full-value protection may involve repair, replacement, settlement rules, deductibles, and declared high-value items.
Ask how pairs, sets, electronics, owner-packed boxes, and high-value articles are handled. Keep proof of condition and ownership for items that would be difficult to replace.
At delivery: make the record while the facts are visible
Reconcile the inventory as items arrive. Note missing or visibly damaged pieces on the delivery documents, take photographs, and keep packaging when it helps show the damage. Follow the mover's written claim process and deadlines rather than relying only on verbal notice.
A dispute is easier to explain when the estimate, contract, inventory, photographs, receipts, and written communications all describe the same shipment.
Questions from the route
Frequently asked questions
It is the transportation contract. It records the parties, shipment, services, payment terms, and other move details, so read it before loading and keep a copy with you.
Start with a documented route
See a modeled range, then request written quotes only if you choose. Keep every estimate tied to the same inventory.
Or call Call (561) 220-0117, no email required to see your number.